Save time and money with TenPlus Service-block Agreements
Imagine having your own dedicated and affordable IT department that anticipates and looks after your every computer need.
Large firms might have such resources, but do you?
A Service-block agreement with TenPlus Systems can give you just that. Our consulting and service experts stay abreast of the latest technologies and troubleshooting methods and bring that experience to you. A Service-block Agreement gives you direct and quick access to that expertise at an affordable price.
Call TenPlus Systems today to develop a plan to fit your hardware, time, and budget needs. You'll have the peace of mind that comes with knowing you are in good hands.
Check out this feature chart to get an at-a-glance view of the advantages of a TenPlus Systems Service-block Agreement:
| without service block | with service block | |
| Response time | standard response | priority response; move ahead of non-service block customers |
| Labor rates | regular rate | desktop
systems: |
| Preventative maintenance | when you ask for it | 2-3 hours each month to check software updates, patches, drive integrity, and other maintenance |
| Other services | billed separately at regular rate | use service block hours for other things such as on-site coaching, installations, configurations |
| Reports, service documentation | none | monthly reconcilliation reports on work performed, hours charged, hours remaining |
| Incremental work | billed separately at regular rate | add hours to service agreement at lower agreement rates as you need them |
Materials, parts, and upgrades will be billed separately. Normal Service/Support hours M-F 8am to 6pm. Special hours -- evenings after 6pm or weekends will be reconciled at time-and-a-half. Drive time: one-way charge only, billed at 15 minutes from Raleigh to Cary. Major telephone support billable at 15-minute increments.