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TenPlus Systems is an Apple and Lenovo Authorized Service Provider. 

We honor and accept Apple limited warranty, AppleCare+, and Apple repair extension programs. We also honor and accept Lenovo's limited and extended warranties.

Our technicians use genuine OEM parts straight from the manufacturer and deliver the highest level service in the industry.

TenPlus Systems is an Apple and Lenovo Authorized Reseller.

We sell Apple's entire product lineup (except the iPhone) and have the latest Macs and iPads on display, available to demo. 

TenPlus Systems is conveniently located near the State Fairgrounds in Raleigh, NC (500 Uwharrie Ct). We offer curbside access and plenty of parking.

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Latest Blog Entry...

4 Common Apple Watch Issues and How to Fix Them

August 02, 2022 | How To

As an Apple Watch user, you rely on your watch for your daily activities. If one of your Apple daily drivers encounters a problem, it can disrupt your routine. That’s why knowing the quickest and most effective fix to specific issues is important. As your trusted Apple Watch repair provider, we’ve compiled a list of the most common Apple watch issues and how you can address them:

Wake Screen on Wrist Raise doesn’t work

An Apple Watch is a watch for a reason. If you use it as your normal watch, you like to see the time as soon as you put your raise up to check. However, there are times or issues that are hindering your watch from showing you the time. It can be something in the Apple Watch’s settings you forgot to change or a more serious issue with your hardware.

Fix: Check your Settings

  1. On your Apple Watch, go to “Settings.”
  2. Select “General.”
  3. Look for “Wake Screen” and make sure the “Wake Screen on Wrist Raise” is on.

Note: You can also do this on the iPhone paired to your Apple Watch through the “Watch” app.

Fix 2: Turn off Theater Mode

  1. On your Apple Watch, pull up “Control Center.”
  2. Scroll down and ensure Theater Mode is disabled.
  3. Simply tap on the icon with two masks to turn the feature on and off.

To know what your Apple Watch’s Control Center icons do, read this guide from Apple.

No iPhone Connection Error

Even if your Apple Watch is totally fine, it may at times encounter a “No iPhone Connection” error. However, we can assure you that this is very common and the cause can be as simple as you forgetting to turn your iPhone’s Wi-Fi and Bluetooth on.

But if it's a persistent issue that you experience with a single Apple Watch and multiple iPhones, you’re looking at a more serious problem that needs professional care.

Before you reach out to your local Apple Watch repair provider, make sure you try to troubleshoot on your own to save time and money. Here are some ways to do so:

Fix 1: Check if Wi-Fi and Bluetooth are on

  1. On your iPhone, pull up “Control Center.”
  2. Tap the Wi-Fi and Bluetooth icons. When they turn blue, that means they’re turned on.

Fix 2: Put your Apple Watch in pairing mode

  1. When you first get your Apple Watch, its start-up should immediately be on pairing mode.
  2. If not, it’s probably still paired with another iPhone.
  3. Use this guide to reset and unpair an Apple Watch.

Fix 3: Turn Airplane Mode off

  1. On your iPhone, pull up “Control Center” and turn Airplane Mode on and off.
  2. On your Apple Watch, pull up “Control Center” and turn Airplane Mode on and off.

Fix 4: Restart your Apple Watch and iPhone

Apple Watch

  1. To restart your Apple Watch, press and hold the side button.
  2. Slide to power off.

iPhone

  1. On your iPhone, press and hold the power and any of the volume buttons.
  2. Slide to power off.

Digital Crown not responding

Aside from the “action” button, your Apple Watch’s Digital Crown is one of its only parts that you can press and rotate. That makes the Digital Crown prone to damage due to accidents or wear. If your Digital Crown stops responding, you might think it’s time you get an Apple Watch repair or a new Apple Watch. However, we highly recommend you try these fixes before seeking professional help or getting a new unit:

Fix 1: Restart your Apple Watch

  1. To restart your Apple Watch, press and hold the side button.
  2. Slide to power off.

Fix 2: Unpair and pair your Apple Watch

  1. See this guide from Apple.

Fix 3: Clean your Apple Watch

  1. Use this Apple Watch cleaning guide from Apple.

4. Poor battery life

Of all Apple’s battery-powered products, the Apple Watch is probably the one that lasts the longest. With the correct settings, your Apple Watch can last a day or more. But with the new Always On Display feature in the Series 7s, holes in Apple Watch’s battery life began to show.

However, if you don’t have Always On Display turned on or have a model that doesn’t have it but still think your Apple Watch should be lasting longer, you can tweak a few settings to save some juice. If tweaks change little to nothing, it’s time to get an Apple Watch repair.

Before you contact your repair provider, try these possible fixes:

Fix 1: Reset your Apple Watch

  1. On your Apple Watch, go to “Settings.”
  2. Select “General.”
  3. Tap “Reset.”

Fix 2: Turn on Power Reserve

  1. On your Apple Watch, go to “Settings.”
  2. Scroll and select “Battery.”
  3. Scroll to the bottom and slide to put your Apple Watch in Power Reserve mode.

Note: Read this support page from Apple Watch to know more about Power Reserve mode and what it can do for your Apple Watch.