Carry-In Service and Support
TenPlus Systems is conveniently located near the State Fairgrounds in Raleigh, NC (500 Uwharrie Ct). We offer curbside access, plenty of parking, and Saturday business hours.
For Mac or Lenovo service, you are welcome to bring your computer by anytime during business hours. One of our team members will get information about you, your computer, and what you are experiencing that you would like resolved. For non-warranty covered computers or issues, we do collect a $60 (plus tax) service check-in fee which is our minimum billable labor and covers the cost of the inspection and diagnosis.
Our technicians work on computers in the order they arrive. We commit to have your computer in front of a technician two business days* later for inspection and diagnosis. We offer an “EXPEDITE” option if you need inspection underway sooner (within 24 business hours). A $120 premium applies.
We aim to answer three important questions in the course of the inspection and diagnosis so you can make a well-informed decision:
1: What do you have?
2: What do you need?
3: What do we recommend?
For iPhone, iPad, Beats and other similar devices, appointments are recommended and preferred. Appointments may be scheduled by contacting us directly or at www.apple.com/support. TenPlus Systems charges $30 (plus tax) for technician labor on out of warranty repairs.
*Subject to change due to Covid-19 restrictions.
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