Priority Service | TenPlus Systems
Apple Specialist

Priority Service - Your Complete IT Department

What is Priority Service?

The TenPlus Systems PRIORITY Service® support program is a concierge-level, managed services IT program. Our mission is to provide you with the highest level IT services and relieve you from the burden of IT management and support. We take great pride in being your complete IT department. “Let us worry about IT” is more than just a tagline, it is our philosophy and the driving force behind everything we do. As a member of our PRIORITY Service® support program you receive a team of certified IT professionals as well as: 

  • Mixed Environment Specialists (PC/Mac)
  • Local Helpdesk & Call Center
  • Remote & On-site Support
  • Guaranteed Pre-scheduled Visits
  • Preventative Maintenance
  • Network Security
  • Software Licensing & Management
  • Asset Procurement & Management
  • Data Backup & Recovery
  • Cloud Services
  • Solution Engineering
  • Project Management
  • Personal Attention

Diverse Experience

For more than 25 years TenPlus Systems has supported many types of organizations in many different industries, and we can serve yours. These are just a few: 

  • Marketing, Design, and Video Production Companies
  • Healthcare and Medical
  • Food Distribution
  • Manufacturing
  • Construction
  • Schools
  • Law Firms
  • Non-profits

How to Become a Priority Service client

The way in which companies use technology is unique to every business. Many factors must be considered when starting a managed services program. Here are the steps to become a TenPlus Systems PRIORITY Service® client. 

STEP 1 - Initial Consultation and Walk-through 
TenPlus will provide an initial consultation free-of-charge. In most cases we will want to do a walk-through and basic assessment of your environment. 

STEP 2 - Full Audit and Assessment 
The Full Audit and Assessment takes between 10 and 40 hours to complete. During this assessment we investigate and document every aspect of your network including, networking equipment, servers, workstations, software and backups. We interview users to understand their current technology complaints. 

STEP 3 - Recommendations and Proposal Meeting 
Upon completion of our audit, TenPlus Systems will provide you with a full report detailing the discoveries made, the recommendations, and any costs associated with the recommendations. TenPlus may provide you with a contract opportunity at this time. 

STEP 4 - Pre-contract Projects 
In some cases, upgrades or improvements to the network may be required prior to beginning a PRIORITY Service® contract. 

STEP 5 - On-boarding and Ramp-up 
On-boarding involves installing our remote control, monitoring, and anti-virus tools on each server and workstation. On-boarding also involves educating users on how to contact the PRIORITY Service® helpdesk.

CALL 919-832-5799 TODAY!

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Latest Blog Entry...

macOS vs Windows: Which One is Right for You?

September 26, 2023 | Technology

When it comes to choosing a laptop operating system, there are two main contenders: macOS and Windows. Both have their own strengths and weaknesses, so it's important to weigh your options carefully before making a decision.


MacOS is exclusive to Apple computers. Unlike Windows, you can’t find other computer manufacturers producing units that run this operating system. This exclusivity gives Apple more control over user experience, ensuring that macOS is optimized to work seamlessly with other Apple products.


  • User-friendly interface
  • Smooth performance
  • Secure
  • Wide range of apps available
  • Good battery life


  • Can be expensive
  • Not as customizable as Windows
  • Not as many games available


Windows is a more accessible operating system that is the most common among computer manufacturers. Since it’s widely used, Windows users benefit from a lot of computer brand and model choices and customization.


  • Wide range of hardware support
  • More customizable than macOS
  • More games available
  • More affordable


  • Can be less user-friendly than macOS
  • Not as secure as macOS
  • Performance can be inconsistent

Which one is right for you?

The best way to decide which operating system is right for you is to consider your needs and preferences. If you're looking for a user-friendly and secure operating system with a wide range of apps available, then macOS is a good choice. If you need an operating system that's highly customizable and has a wide range of games available, then Windows is a good choice.

Here is a table that summarizes the key differences between macOS and Windows:

User-friendlinessEasy to useMore complex
PerformanceSmoothCan be inconsistent
SecurityVery secureLess secure
App availabilityWide range of apps availableMore games available
CustomizationNot as customizable as WindowsHighly customizable
PriceMore expensiveMore affordable

Ultimately, the best way to decide which operating system is right for you is to try both and see which one you prefer. You can do this by installing a virtual machine on your current computer or by purchasing a new laptop with the operating system you want.

Here are some additional factors to consider when choosing between macOS and Windows:

  • Your budget: macOS laptops are typically more expensive than Windows laptops.
  • Your needs: If you need a laptop for work, macOS is a good choice because it's very secure. If you need a laptop for gaming, Windows is a good choice because there are more games available.
  • Your preferences: If you prefer a user-friendly interface, macOS is a good choice. If you prefer a highly customizable operating system, Windows is a good choice.

If you need an expert opinion or you’re looking for an Apple Authorized Reseller and Lenovo Authorized reseller, reach out to TenPlus Systems.