Priority Service - Your Complete IT Department
What is Priority Service?
The TenPlus Systems PRIORITY Service® support program is a concierge-level, managed services IT program. Our mission is to provide you with the highest level IT services and relieve you from the burden of IT management and support. We take great pride in being your complete IT department. “Let us worry about IT” is more than just a tagline, it is our philosophy and the driving force behind everything we do. As a member of our PRIORITY Service® support program you receive a team of certified IT professionals as well as:
- Mixed Environment Specialists (PC/Mac)
- Local Helpdesk & Call Center
- Remote & On-site Support
- Guaranteed Pre-scheduled Visits
- Preventative Maintenance
- Network Security
- Software Licensing & Management
- Asset Procurement & Management
- Data Backup & Recovery
- Cloud Services
- Solution Engineering
- Project Management
- Personal Attention
For more than 25 years TenPlus Systems has supported many types of organizations in many different industries, and we can serve yours. These are just a few:
- Marketing, Design, and Video Production Companies
- Healthcare and Medical
- Food Distribution
- Law Firms
How to Become a Priority Service client
The way in which companies use technology is unique to every business. Many factors must be considered when starting a managed services program. Here are the steps to become a TenPlus Systems PRIORITY Service® client.
STEP 1 - Initial Consultation and Walk-through
TenPlus will provide an initial consultation free-of-charge. In most cases we will want to do a walk-through and basic assessment of your environment.
STEP 2 - Full Audit and Assessment
The Full Audit and Assessment takes between 10 and 40 hours to complete. During this assessment we investigate and document every aspect of your network including, networking equipment, servers, workstations, software and backups. We interview users to understand their current technology complaints.
STEP 3 - Recommendations and Proposal Meeting
Upon completion of our audit, TenPlus Systems will provide you with a full report detailing the discoveries made, the recommendations, and any costs associated with the recommendations. TenPlus may provide you with a contract opportunity at this time.
STEP 4 - Pre-contract Projects
In some cases, upgrades or improvements to the network may be required prior to beginning a PRIORITY Service® contract.
STEP 5 - On-boarding and Ramp-up
On-boarding involves installing our remote control, monitoring, and anti-virus tools on each server and workstation. On-boarding also involves educating users on how to contact the PRIORITY Service® helpdesk.
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