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Service and Support

TenPlus Priority Service is available to customers of all sizes, on an As Needed Basis or under a TenPlus Service Agreement. When you have a service agreement with TenPlus Systems, covering all or part of your technology environment, you benefit from priority attention and response, preventive maintenance that limits down time events, discounted labor rates, the ability to plan and budget your IT service and support cost. You gain peace of mind knowing that the IT professionals at TenPlus will take care of your environment and IT support needs expeditiously.

Phone, Remote and Onsite Support

Priority Services provides support in a variety of ways including phone support, remote access, in-office, and, when necessary, here in TenPlus’ own fully equipped service department. As a Managed Services Provider (MSP), our first priority is to prevent issues from coming up to begin with. When they do, our next priority is to get them resolved as expediently as possible, by whichever means is most appropriate — Phone, remote access, on-site, or at TenPlus.

TenPlus Service Agreements

Imagine having your own dedicated and affordable IT Department that anticipates and looks after your every computer and technology need. An IT Department for your technology needs that leverages multiple resources, technology certifications and hundreds of years of combined industry experience. An IT Department that has consultants, engineers and technical staff that stay abreast of the latest technology developments, technology solutions, and problem solving methods. You just imagined a TenPlus Service Agreement. To learn more about TenPlus Priority Service and our Service Agreements just give us a call or complete the inquiry form on this page.

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Latest Blog Entry...

macOS vs Windows: Which One is Right for You?

September 26, 2023 | Technology

When it comes to choosing a laptop operating system, there are two main contenders: macOS and Windows. Both have their own strengths and weaknesses, so it's important to weigh your options carefully before making a decision.


MacOS is exclusive to Apple computers. Unlike Windows, you can’t find other computer manufacturers producing units that run this operating system. This exclusivity gives Apple more control over user experience, ensuring that macOS is optimized to work seamlessly with other Apple products.


  • User-friendly interface
  • Smooth performance
  • Secure
  • Wide range of apps available
  • Good battery life


  • Can be expensive
  • Not as customizable as Windows
  • Not as many games available


Windows is a more accessible operating system that is the most common among computer manufacturers. Since it’s widely used, Windows users benefit from a lot of computer brand and model choices and customization.


  • Wide range of hardware support
  • More customizable than macOS
  • More games available
  • More affordable


  • Can be less user-friendly than macOS
  • Not as secure as macOS
  • Performance can be inconsistent

Which one is right for you?

The best way to decide which operating system is right for you is to consider your needs and preferences. If you're looking for a user-friendly and secure operating system with a wide range of apps available, then macOS is a good choice. If you need an operating system that's highly customizable and has a wide range of games available, then Windows is a good choice.

Here is a table that summarizes the key differences between macOS and Windows:

User-friendlinessEasy to useMore complex
PerformanceSmoothCan be inconsistent
SecurityVery secureLess secure
App availabilityWide range of apps availableMore games available
CustomizationNot as customizable as WindowsHighly customizable
PriceMore expensiveMore affordable

Ultimately, the best way to decide which operating system is right for you is to try both and see which one you prefer. You can do this by installing a virtual machine on your current computer or by purchasing a new laptop with the operating system you want.

Here are some additional factors to consider when choosing between macOS and Windows:

  • Your budget: macOS laptops are typically more expensive than Windows laptops.
  • Your needs: If you need a laptop for work, macOS is a good choice because it's very secure. If you need a laptop for gaming, Windows is a good choice because there are more games available.
  • Your preferences: If you prefer a user-friendly interface, macOS is a good choice. If you prefer a highly customizable operating system, Windows is a good choice.

If you need an expert opinion or you’re looking for an Apple Authorized Reseller and Lenovo Authorized reseller, reach out to TenPlus Systems.