TenPlus Systems
Apple Specialist

Service and Support

TenPlus Priority Service is available to customers of all sizes, on an As Needed Basis or under a TenPlus Service Agreement. When you have a service agreement with TenPlus Systems, covering all or part of your technology environment, you benefit from priority attention and response, preventive maintenance that limits down time events, discounted labor rates, the ability to plan and budget your IT service and support cost. You gain peace of mind knowing that the IT professionals at TenPlus will take care of your environment and IT support needs expeditiously.

Phone, Remote and Onsite Support

Priority Services provides support in a variety of ways including phone support, remote access, in-office, and, when necessary, here in TenPlus’ own fully equipped service department. As a Managed Services Provider (MSP), our first priority is to prevent issues from coming up to begin with. When they do, our next priority is to get them resolved as expediently as possible, by whichever means is most appropriate — Phone, remote access, on-site, or at TenPlus.

TenPlus Service Agreements

Imagine having your own dedicated and affordable IT Department that anticipates and looks after your every computer and technology need. An IT Department for your technology needs that leverages multiple resources, technology certifications and hundreds of years of combined industry experience. An IT Department that has consultants, engineers and technical staff that stay abreast of the latest technology developments, technology solutions, and problem solving methods. You just imagined a TenPlus Service Agreement. To learn more about TenPlus Priority Service and our Service Agreements just give us a call or complete the inquiry form on this page.

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Latest Blog Entry...

TOTAL ECONOMIC IMPACT (TEI) OF THE MAC : Cost Savings And Business Benefits Enabled By An Employee Choice Program

September 15, 2022 | Tips

TEI  Findings

Forrester developed a composite organization based on data gathered from customer interviews to reflect the total economic impact that Mac could have on an organization. All of the values in the report are risk-adjusted and represent three-year present value.

Mac costs $741 less than comparable PCs.

Reduced IT Support and Operational Costs

• Less time is needed to provision Mac by using Apple Business Manager.

• Fewer service tickets are opened by Mac users due to self-service capabilities and performance.

• Tickets opened for Mac are easier to resolve, resulting in fewer hardware-related issues.

Reduced and Avoided Hardware and Software Costs

• There is no need to purchase an OS license or software update maintenance for Mac.

• Built-in security features eliminate the need for some additional endpoint security licenses.

• Mac requires less energy to operate.

Reduced Risk of Data Breach

• Organizations reported a reduced risk of security incidents.

• Reduced likelihood of data breach per enterprise-deployed Mac is 50%.

Improved Employee Performance and Engagement

• Improvement in retention rate is 20%.

• Increase in sales performance is 5%.

• Increased productivity per employee is 48 hours.

See the entire report here.