iPhone & iOS Service
Apple Authorized Service Provider
TenPlus Systems provides Apple authorized support for in warranty or out of warranty iPhone, iPad, iPod, Apple Watch, HomePod, AppleTV, AirPods and Beats.
Appointment are preferred but we do our best to accommodate walk-ins.
You can schedule an appointment on the right side of this screen using the red “book appointment” button.
Same Day In-House Repair
Most in house iPhone repairs are completed in about an hour. Whole unit replacements generally take 1-3 business days. Don't worry, if we need to order a replacement part or iPhone, you can keep your device until the replacement arrives.
We use genuine Apple parts to deliver Apple-certified repairs which are backed by Apple. This means you will get your iPhone back working exactly the way it should without voiding your warranty!
Cost
For out of warranty devices, TenPlus charges a $40 service fee upon check in. This covers inspection, evaluation and diagnostics and any labor for repair. If the device needs to be replaced, in most cases the service fee will be applied to the cost of the replacement. The service fee can even be applied toward a new purchase. You can find pricing for replacement devices and iPhone display repairs using the links below:
iPhone / iPad / Apple Watch / AirPods / Beats
Contact Us
If you have questions, want to check walk in availability, or schedule an appointment, you can call us at (919) 832-5799 (option 2) or email us at core@tenplus.com.
Hosted Services
TenPlus can help you move your information technology services to the Cloud or to a Cloud Service Provider, limiting your infrastructure investment while improving overall workgroup services and capabilities.
Cloud services come in all shapes and sizes and offer numerous benefits and capabilities including hosted data stores, email, contacts, spam, and virus filtering, application hosting, etc., etc. We can help to demystify the cloud computing marketplace and identify the right suppliers and solutions for you. We can assist you by discussing your cloud hosting options in terms of cost, security, and performance.
Over the years, TenPlus as been providing select Hosting and Cloud Services to our clients as a compliment to their overall business needs. Our Hosting and Cloud services for business currently include:
• DNS Hosting
• Web Site Hosting
• MySQL Hosting
• FTP Services
• Email Hosting
• Virus and Spam Filtering
• Crash Plan Cloud Backup Services
For more information on our Hosting and Cloud Services give us a call or complete the inquiry form on this page.
On-Site Service
At Your Location
TenPlus Systems's full line of services are available on-site, at your location.
TenPlus On-Site Services includes:
- In warranty and out of warranty repairs
- Pickup and delivery
- General technical support for individuals and businesses
Our technicians will work directly at your site to verify and correct your problem, validate and test the solution, and look for ways to ensure optimum performance with your technology assets.
On-site service and support is available on a case by case basis or under a TenPlus Service Agreement. Just give us a call or complete the appointment request form on this page.
Mac & Lenovo Service
Mac & Lenovo Authorized Service Provider
TenPlus Systems provides authorized service and support for in and out of warranty Macs and Lenovo devices.
Appointment are preferred but we do our best to accommodate walk-ins.
You can schedule an appointment on the right side of this screen using the red “book appointment” button.
What to expect during your appointment
Upon check-in, one of our CORE advisors will gather information about you, your computer, and what you are experiencing that you would like resolved.
For out of warranty Mac and Lenovo devices, TenPlus charges a $75 service fee upon check in. This will cover a full inspection, evaluation and diagnostic of the machine.
Our technicians work on computers in the order they arrive. Our service queue is currently same to next business day for inspection and diagnosis.
Contact us
If you have questions, want to check walk in availability, or schedule an appointment, you can call us at (919) 832-5799 (option 2) or email us at core@tenplus.com.
Sales, Consultation & Training
Apple & Lenovo Sales & Consultation
TenPlus Systems is an Authorized Service Provider, Partner Service Center and Value Added Reseller for both Apple and Lenovo.
TenPlus Systems offers a wide variety of Apple and Lenovo products that are in stock and competitively priced.
We have new Apple products on display and available to demo. We also have hundreds of accessories for you to choose from.
Our goal is to always help customers make informed decisions. If you need help picking out your next device, come see us. No appointment necessary.
Training
Whether you’re new to Apple or just want to sharpen your skills, TenPlus Systems can help!
TenPlus Systems offers one to one training in our private conference room.
Topics may include:
- Getting to know your Mac, iPad or iPhone.
- Data backup and password management.
- Syncing with iCloud.
- Managing photos.
- Consultation before purchasing new products.
Available by reservation only.
Ask a Core Services team member for more details and availability.
Audio/Video Solutions
The Priority Service team at TenPlus designs and deploys high performance workstations for advanced Audio/Video capture, storage, editing, production, and distribution. Our Priority Service team provides needs assessment, workstation engineering, integration and installation, and priority based service & support for our AV clients. We proudly engineer solutions with Apple, Adobe, AJA, APC, HP, Panasonic, Sonnet, Sony, Winsted and many others.
Audio/Video Hardware
TenPlus engineers industry standard hardware solutions from manufacturer brands you have come to depend on and trust most. Name brand products like Apple, AJA, Black Magic, Promise Storage, Sonnet Storage, Lacie Storage, Sony and Panasonic Video Displays, Digital Video & Audio Converters, Reference Speakers, Battery Backup System, to name a few.
Audio/Video Software
From the Adobe Suite of Applications, Apple Final Cut Pro, and numerous plug ins for Special Effects and File Conversion, TenPlus leverages the latest state of the art software to establish and facilitate a productive high performance workflow. Rest assured that TenPlus engineers the top of the line cutting edge software solutions for AV editors.
X-SAN Deployment
TenPlus is an Xsan Certified technology integrator and support provider. For clients that demand high performance and shared AV storage for Audio & Video applications, Xsan is a very cost effective solution. Xsan is a 64-bit cluster file system specifically designed for small and large computing environments that demand the highest level of data availability. This specialized technology enables multiple Mac desktop systems to share RAID storage volumes over a high-speed Fibre Channel networks. Each client can read and write directly to the centralized file system, accelerating user productivity while improving workgroup collaboration.
For more information on our AV Solutions and Xsan capabilities just give us a call or complete the inquiry form on this page.
Work Group Solutions
In your Windows and Mac Workgroup Environment, the TenPlus Priority Service Team has the experience and knowledge base to efficiently support, service and maintain your environment.
TenPlus workgroup strategies include; Asset and Software license tracking/management, Workstation Standardization, Workstation Updates & Upgrades, VMware Configurations, Font Management, Color Management, Data & File Management, Data Backup & Archive Solutions, Workstation Preventive Maintenance & Optimization, Application specific support & training, Remote User Access via VPN deployments and Remote Monitoring & Management.
Our seasoned and professional technical resources are courteous, have great communication skills, follow through on technical problem solving and will fit well as an extension of your existing staff and team.
For more information on our Workgroup Solutions and Strategies just give us a call or complete the inquiry form on this page.
Network Infrastructure & Server Solutions
The Priority Service team at TenPlus works closely with you to create superior IT solutions that fit your needs and budget. Our clients truly benefit from our up-to-date certifications, product knowledge, and wealth of experience.
The Priority Service team maintains certifications, Manufacturers Authorizations & Credentials with industry leaders including: Apple, Cisco, Microsoft, IBM, Lenovo, Quest-Netvault, Symantec, Quantum, Q-Logic and many more. We combine the best technology into integrated solutions for our clients. Our unmatched team expertise will establish TenPlus as a full service IT partner for your organization.
Network Routers, Switches and Firewalls
The foundation of your technology environment and the defining factor for your workgroup performance, is our network infrastructure. When your infrastructure is done poorly, haphazardly, or without vision and forethought, the impact on your organization can be significant. TenPlus Priority Service consultants and engineers can absorb your current infrastructure, assess your overall performance, make recommendations for change and improvement. In addition, our resources can design, create and deploy high performance infrastructure solutions for your entire IT environment. Our solutions & services include but are not limited to:
Networking Solutions
• Cisco & Netgear Switches & Routing
• Network Segmentation and Load Balancing
• Cisco Firewall Deployments
• CISCO VPN Solutions
• Wireless Bridges and Access points
• WAN and LAN Solutions
• IP Phone Solutions
Networking services
• Network Assessments & Analysis
• Network Planning and Consulting
• Network Infrastructure Installation and Deployments
• Internet Connectivity & Turn ups
• Wireless Network Planning & Solutions
• Network Cable Installation & Certification
• Network Printer Configuration
• Configuration and Optimization of routers, firewalls, and switches
• Remote Network Monitor, Management & Maintenance
Servers
Network Servers and the roles/services that they provide to our workforce and organization are numerous. With our business clients, our process begins with evaluating & understanding your existing environment and your overall server needs. The evaluation is followed by engineering, planning, installation and deployment. Once the installation is complete, TenPlus can establish remote server monitoring & management to ensure uptime, data security and server integrity. Our solutions & services include but are not limited to:
Servers Hardware
• Apple Mac Pro Servers
• IBM System X Servers
• Multi-Distro Linux Server
• Redundant Storage Solutions
Server Solutions
• Mac OS X Server
• Windows 2008, 2012 Server
• Windows Small Business Server
• Virtual Server Solutions for Redundancy
• File Storage & Application Servers
• Active Directory Integration
• Open Directory Integration
• Cross Platform Integration Solutions
• Windows Terminal Servers
• SPAN/Virus Filtering Appliances
• Backup & Archive Servers
Server Support, Maintenance & Management
• Remote & Onsite Server Support
• Remote Monitoring and Server Management
• Server Hardware Service and Repair
Backup Solution
To TenPlus, there is nothing more important than the digital data and assets that your organization generates, stores, shares and requires to operate as a business. The Priority Service team can assess your data footprint across all users, servers & platforms and establish a comprehensive backup strategy that includes but is not limited to:
• Individual User Backup Strategies
• Workgroup Data Backup Strategies
• Server & Server Storage Backup Strategies
• Critical Device Imaging
• Virtual Server Solutions for mission critical servers
• High Speed & High Capacity Tape Backup Solutions
• Cloud Backup Services
For more information on our Network Infrastructure & Server Solutions just give us a call or complete the inquiry form on this page.
Service and Support
TenPlus Priority Service is available to customers of all sizes, on an As Needed Basis or under a TenPlus Service Agreement. When you have a service agreement with TenPlus Systems, covering all or part of your technology environment, you benefit from priority attention and response, preventive maintenance that limits down time events, discounted labor rates, the ability to plan and budget your IT service and support cost. You gain peace of mind knowing that the IT professionals at TenPlus will take care of your environment and IT support needs expeditiously.
Phone, Remote and Onsite Support
Priority Services provides support in a variety of ways including phone support, remote access, in-office, and, when necessary, here in TenPlus’ own fully equipped service department. As a Managed Services Provider (MSP), our first priority is to prevent issues from coming up to begin with. When they do, our next priority is to get them resolved as expediently as possible, by whichever means is most appropriate — Phone, remote access, on-site, or at TenPlus.
TenPlus Service Agreements
Imagine having your own dedicated and affordable IT Department that anticipates and looks after your every computer and technology need. An IT Department for your technology needs that leverages multiple resources, technology certifications and hundreds of years of combined industry experience. An IT Department that has consultants, engineers and technical staff that stay abreast of the latest technology developments, technology solutions, and problem solving methods. You just imagined a TenPlus Service Agreement. To learn more about TenPlus Priority Service and our Service Agreements just give us a call or complete the inquiry form on this page.
Learn More About Our Business Services
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Latest Blog Entry...
macOS vs Windows: Which One is Right for You?
September 26, 2023 | Technology
When it comes to choosing a laptop operating system, there are two main contenders: macOS and Windows. Both have their own strengths and weaknesses, so it's important to weigh your options carefully before making a decision.
macOS
MacOS is exclusive to Apple computers. Unlike Windows, you can’t find other computer manufacturers producing units that run this operating system. This exclusivity gives Apple more control over user experience, ensuring that macOS is optimized to work seamlessly with other Apple products.
Pros
- User-friendly interface
- Smooth performance
- Secure
- Wide range of apps available
- Good battery life
Cons
- Can be expensive
- Not as customizable as Windows
- Not as many games available
Windows
Windows is a more accessible operating system that is the most common among computer manufacturers. Since it’s widely used, Windows users benefit from a lot of computer brand and model choices and customization.
Pros
- Wide range of hardware support
- More customizable than macOS
- More games available
- More affordable
Cons
- Can be less user-friendly than macOS
- Not as secure as macOS
- Performance can be inconsistent
Which one is right for you?
The best way to decide which operating system is right for you is to consider your needs and preferences. If you're looking for a user-friendly and secure operating system with a wide range of apps available, then macOS is a good choice. If you need an operating system that's highly customizable and has a wide range of games available, then Windows is a good choice.
Here is a table that summarizes the key differences between macOS and Windows:
| Feature | macOS | Windows |
| User-friendliness | Easy to use | More complex |
| Performance | Smooth | Can be inconsistent |
| Security | Very secure | Less secure |
| App availability | Wide range of apps available | More games available |
| Customization | Not as customizable as Windows | Highly customizable |
| Price | More expensive | More affordable |
Ultimately, the best way to decide which operating system is right for you is to try both and see which one you prefer. You can do this by installing a virtual machine on your current computer or by purchasing a new laptop with the operating system you want.
Here are some additional factors to consider when choosing between macOS and Windows:
- Your budget: macOS laptops are typically more expensive than Windows laptops.
- Your needs: If you need a laptop for work, macOS is a good choice because it's very secure. If you need a laptop for gaming, Windows is a good choice because there are more games available.
- Your preferences: If you prefer a user-friendly interface, macOS is a good choice. If you prefer a highly customizable operating system, Windows is a good choice.
If you need an expert opinion or you’re looking for an Apple Authorized Reseller and Lenovo Authorized reseller, reach out to TenPlus Systems.